MOTU Service and Support
Scroll to the bottom for a link to our online Returns request form – please read the details below first.
Please note we only accept MOTU products for repair from the UK and Ireland.
For other countries, please see MOTU’s list of distributors to find a contact for your country.
Current Models
All MOTU products purchased through our Authorised Dealers are covered by a 2 year ‘return to base’ warranty. If your MOTU product develops a fault within this period we would suggest contacting the dealer that the unit was purchased from.
In the unlikely event that you encounter a problem with your MOTU product outside of the warranty period, Musictrack can offer a non-warranty repair for a fixed charge.
Examples of repair charges for current products:
828-mk3 Hybrid, UltraLite-mk3 Hybrid: £95 + VAT
1248/8M/16A: £135 + VAT
Older Models
We can repair most older MOTU items, for a fixed charge, within a 3-4 week turnaround time.
We are not able to supply individual components or circuit diagrams for any MOTU products.
We are, however able to supply external power supplies, rack kits etc. – they are available on our web store
Unfortunately, due to the unavailability of parts certain older MOTU products have become impossible for us to repair. For that reason we are no longer able to accept the following MOTU units for repair: 828 (original, without LCD display), 896 (original), any PCI-based interfaces.
Example of charges for discontinued products:
UltraLite (original), UltraLite-mk3 (Firewire model), 828-mk3, 8pre (Firewire) : £110 + VAT
Traveler-mk3, 896HD, 896-mk3 (Firewire) : £125 + VAT
Before returning a product to us directly you will need to obtain a Returns Authorisation (RA) number in advance; this is vital in enabling us to track your repair through our system. Please complete this short form with the relevant details – we will then email you back with a Returns Authorisation number confirming the costs (if outside the warranty period) of repairing your product, the address to send it to and an appoximate turn-around time for the repair
